Post-sale support
Warranty, shipping, returns and payments, answered with the store policies as the source.
Ask the support assistant
It answers only with what the policies say, citing the source. If you ask for an exception, it will hand your case to a person.
Do not include personal details like your email or address. An order number is enough for order questions.
Full policies
The complete text the assistant uses as its source.
Warranty
Sample content: template to be reviewed by the business.Laptops carry a 2-year warranty from delivery; components, 3 years; peripherals and accessories, 1 year.
It covers manufacturing defects and hardware failures under normal use, with repair or replacement. It does not cover misuse, drops, liquids, unauthorized modifications, consumables or third-party software.
To claim, contact the human support team with the order number and the fault: they confirm coverage before authorizing anything.